Refund Policy

We want you to love what you buy from us. If you change your mind, you can return a piece within 14 days for a refund. This policy is in addition to your statutory rights, which it does not affect.

Returning a Piece Within 14 Days

If you change your mind about a piece you bought from us, bring it back to our shop within 14 days of the date you bought it, or of the date you received it if we sent it to you, and we will give you a full refund. If you'd rather, you can exchange it for another piece of the same value.

To be returned or exchanged, the piece needs to be:

• unworn and in the same condition as when you bought it, with any box, packaging, certificate or paperwork that came with it; and
• returned with your receipt or other proof that you bought it from us.

This doesn't apply to pieces we have resized, altered, engraved or made to your request, unless they are faulty.

How We Refund You

We will refund you using the same method you used to pay, unless we agree otherwise with you. We aim to refund you on the day you return the piece, and at the latest within 14 days of receiving it back.

If You Bought Without Visiting the Shop

If you bought a piece from us without coming into the shop, for example by phone or email, you also have a legal right to cancel within 14 days of receiving it, without giving a reason. To cancel, tell us using the contact details below, then return the piece to us within 14 days of telling us. We will refund the price you paid, including the cost of standard delivery to you, within 14 days of receiving the piece back. We may reduce the refund if the piece has been handled more than was needed to see what it is like.

If a Piece Is Faulty

If something you bought from us is faulty or not as described, please contact us as soon as you can. Under the Consumer Rights Act 2015 you are entitled to a full refund if you tell us within 30 days of buying it. After that, you are entitled to a repair or replacement, and if that isn't possible or doesn't fix the problem, a refund. Many of our pieces are antique, vintage or second-hand, so normal wear consistent with their age and history, which we will have described or shown you, is not a fault.

Pieces You Have Sold to Us

This policy covers pieces you buy from us. When you sell jewellery to us, the sale is complete once we have paid you.

Questions

If you have any questions about returns or refunds, or want to return a piece, please contact us. See also our Terms & Conditions.

Andrew Smith Jewellers Ltd
89 High Street, West Malling, Kent, ME19 6NA, United Kingdom
Phone: 01732 843087
Email: info@andrewsmithjewellers.co.uk
Company number 10248833. Registered office: 89 High Street, West Malling, Kent, England, ME19 6NA.
Or use our contact form.