Jewellery Repair and Restoration
Andrew Smith Jewellers can oversee the repair and restoration of most items of quality jewellery.
1. We Check It
Before any repair work, we always check the overall condition of your piece.
2. We Give You an Estimate
You'll have an estimate from us before any work begins.
3. We Take Care of It
Once you're happy with the estimate, we oversee the repair or restoration.
4. Guaranteed
Our repairs are guaranteed for 6 months. Just keep your proof of purchase.
Insurance Claims
We can provide a repair estimate for your insurance company where a claim for accidental damage is being made.
Please note: we don't offer insurance valuations.
What We Repair
Rings
- Resizing, making a ring bigger or smaller
- Re-shanking, which means replacing a worn-thin band
- Re-tipping or rebuilding worn claws (prongs) that hold the stones
- Tightening loose stones
- Replacing lost or chipped stones
- Fitting sizing beads or a spring insert so a ring stops spinning
- Soldering rings together, such as an engagement ring and wedding band
- Melting down plain gold rings and remaking the gold into a new band
Chains and Necklaces
- Repairing broken chains
- Replacing clasps, such as a lobster clasp, bolt ring or box clasp
- Replacing jump rings and end fittings
- Shortening or lengthening chains
- Untangling knotted chains
Bracelets and Bangles
- Fixing broken links
- Replacing or repairing clasps and safety catches
- Reshaping bent bangles
- Fitting safety chains
Earrings
- Replacing posts, butterflies (backs) or hooks
- Converting clip-ons to pierced earrings, or the other way round
- Repairing hinged hoops and lever-backs
Pearls and Beads
- Restringing pearls and beads, usually with a knot between each one
- Replacing the clasp on a strand
Other
- Rhodium plating white gold to bring back its bright white colour
- Remodelling old pieces into new designs
- Checking claws and settings
Before and After
Before
AfterAsk About a Repair
Bring your piece to the shop on West Malling High Street, call 01732 843087, or tell us about it below.
Questions
Do you repair broken necklace and bracelet chains?
Yes. We repair broken chains and links, replace clasps and jump rings, and can shorten or lengthen a chain. Bring it into the shop and we'll give you an estimate before any work begins.
Can you resize my ring, and how long does it take?
Yes, we can make most rings bigger or smaller, and a resize usually takes about a week. Bring the ring in and we'll give you an estimate before any work begins.
Do you repair jewellery that wasn't bought from you?
Yes. We repair most quality jewellery, wherever it was bought. We check its condition first and give you an estimate before any work begins.
Can you replace a lost or loose stone in my ring?
Yes. We tighten loose stones and replace lost or chipped ones. If a stone feels loose, stop wearing the ring until we've checked it, so the stone isn't lost.
Do you re-tip or re-claw ring settings?
Yes. Worn claws can be re-tipped or rebuilt so they hold the stones securely again. If you're not sure whether yours are worn, bring the ring in and we'll check them.
Do you re-plate white gold (rhodium plating)?
Yes. Rhodium plating brings white gold back to its bright white colour. The plating wears with time, letting the warmer colour of the gold show through, so white gold pieces need re-plating every so often.
Can you cut off a ring that's stuck on my finger?
Yes. Come into the shop and we can cut the ring off safely, then repair and resize it so you can wear it again. If your finger is very swollen, discoloured or painful, go to A&E or a minor injuries unit straight away.
How much does a jewellery repair cost?
It depends on the piece and the work it needs, so we look at it first and give you an estimate. No work begins until you're happy with it.
Do you offer a guarantee on repairs?
Yes. Our repairs are guaranteed for 6 months. Just keep your proof of purchase.
Do you handle repairs for insurance claims?
Yes. We can give your insurance company a repair estimate where you're claiming for accidental damage. We don't offer insurance valuations.
Do you do engraving?
No, we don't offer engraving.