Terms & Conditions

Overview

Welcome to Andrew Smith Jewellers! The terms “we”, “us” and “our” refer to Andrew Smith Jewellers Ltd. We run our shop at 89 High Street, West Malling and this website, including all related information, content, features, tools, products and services (the “Services”).

The terms and conditions below, together with any policies referred to in them (these “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully.

By visiting, interacting with or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use our website. Nothing in these Terms affects your statutory rights as a consumer.

1. Using Our Website

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are using our website with the involvement of a parent or guardian.

When you send us an enquiry or ask us to arrange a viewing or reserve a piece, you agree that the information you give us is correct, current and complete.

2. Our Products

We have made every effort to provide an accurate representation of our pieces and services on our website. However, please note that colours or the appearance of a piece may differ from how it appears on your screen due to the device you use and its settings. We always recommend seeing a piece in our shop.

Many of our pieces are antique, vintage or second-hand and may show signs of age and wear consistent with their history. Descriptions of pieces are subject to change at any time without notice. Pieces shown on our website may already have been sold or reserved.

3. Prices, Reservations and Buying

Prices shown on our website may change without notice. Our website does not take orders or payments: you buy a piece from us in our shop or by arrangement with us, and the price and terms of the sale are confirmed with you at that time.

Asking us to reserve a piece or arrange a viewing does not create a contract. A piece is not held for you until we have confirmed the reservation with you.

Returns and refunds are covered by our Refund Policy.

4. Intellectual Property

Our website, including but not limited to all trade marks, brands, text, displays, images, graphics, video, and audio, and the design, selection, and arrangement of them, is owned by Andrew Smith Jewellers Ltd or its licensors and is protected by copyright, trade mark and other intellectual property laws.

These Terms permit you to use our website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on our website without our prior written consent, except as the law allows. All rights not expressly granted in these Terms are reserved by Andrew Smith Jewellers Ltd.

Andrew Smith Jewellers' names, logos, designs, and slogans are trade marks of Andrew Smith Jewellers Ltd. You must not use them without our prior written permission. All other names, logos, product and service names, designs, and slogans on our website are the trade marks of their respective owners.

5. Third-Party Links

Our website may contain links to websites provided or operated by third parties, such as our Facebook and Instagram pages and Google Maps. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave our website to access these materials or third-party sites, you do so at your own risk. Please review the third party's policies and practices carefully. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

6. Feedback

If you send us ideas, suggestions, feedback or reviews (“Feedback”), you agree that we may use them to operate, improve and promote the Services, without any obligation to keep them confidential, to pay you for them, or to respond to them. You agree that your Feedback will not violate the rights of any third party and will not contain anything unlawful, abusive or obscene, or any computer virus or other malware.

7. Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to descriptions of pieces, pricing, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.

8. Prohibited Uses

You may use our website for lawful purposes only. You may not use it, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to break any law or regulation; (c) to infringe our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, or intimidate any of our staff or any other person; (e) to send false or misleading information; (f) to send advertising or promotional material, including “junk mail”, “spam” or any similar solicitation; (g) to impersonate or attempt to impersonate any other person or organisation; or (h) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our website, or which may harm Andrew Smith Jewellers Ltd or users of our website.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, sell or exploit any portion of our website; (c) collect or track the personal information of others; (d) spam, phish, crawl, or scrape our website; or (e) interfere with or circumvent the security features of our website or any related website.

9. Termination

We may suspend or end your access to our website (or any part of it) at our discretion at any time without notice, for example if we believe you have broken these Terms. The sections on Intellectual Property, Feedback, Limitation of Liability, Severability, Entire Agreement and Governing Law continue to apply after that.

10. Information on Our Website

The information on our website is provided for general information. While we work to keep it accurate and up to date, we do not guarantee that it is complete or error-free, or that our website will be available without interruption. Nothing in these Terms affects your statutory rights as a consumer.

11. Limitation of Liability

We are not liable for any loss or damage arising from your use of our website that was not reasonably foreseeable, or for any business losses. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales.

12. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable portion will be treated as removed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

13. Waiver and Entire Agreement

If we do not exercise or enforce any right or provision of these Terms, that does not mean we have waived it. These Terms and any policies posted by us on this website are the entire agreement between you and us about your use of our website, and replace any earlier versions.

14. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, and will tell you if this affects you.

15. Governing Law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

16. Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect them.

17. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting changes on our website. Your continued use of our website after changes are posted means you accept them.

18. Contact Information

Questions about these Terms should be sent to us using the details below.

Andrew Smith Jewellers Ltd
89 High Street, West Malling, Kent, ME19 6NA, United Kingdom
Phone: 01732 843087
Email: info@andrewsmithjewellers.co.uk
Company number 10248833. Registered office: 89 High Street, West Malling, Kent, England, ME19 6NA.
Or use our contact form.